We’re here to help so if there is anything that you think you may need please don’t hesitate and get in touch with the concierge.
If you are looking to reserve a room on the same time and day each week, then assuming it isn’t already booked in advance, we can arrange this. Please contact the concierge who will be happy to assist you.
Frequently Asked Questions
How do I access the room?
We have integrated technology into both our website and our actual locations meaning everything is keyless. Once you have booked and paid for your space, you will be sent a confirmation email with a code on. This code will provide you access into the room you have booked for the period of time which you booked. Simple!
What is the minimum booking time?
The minimum slot you can book is an hour. After your first hour, you can book half hour increments.
How do I pay for my space?
You can pay with either debit or credit card. Alternatively you can pay with credit bundles which will be explained in more detail below. We accepts debit cards and both visa and master credit cards.
Can I set up a recurring reservation?
Please get in touch, we will be happy to assist you in that department. Alternatively you can manually book the room for the same time and day each week, subject to availability.
What happens if I want to cancel my reservation beforehand?
No problem. We understand that sometimes people busy schedules can force their hand and appointments may need to be cancelled. Just make sure you give us 48 hours notice and the room will be cancelled and we will add credit to your account. Anything less than 48 hours and unfortunately, you will be charged.
How do credit bundles work?
We have designed credit bundles to work in the same way as spending money does. 1 credit is the equivalent to £1 so if you want to purchase £200 worth of credits, you will be allocated 200 credits at a discount of 10%. £400 worth of credits is discounted by 15% and £800 worth of credit is discounted at 20%. Credits can be used on any room at any location, on any day at any time and are designed to offer discounts for advanced planning. Please click here to understand the pricing plans further.